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Nicki Mary
Customer Service and Retail Sales Support

E-mail is Nicki@EarthStoneRock.com
Phone is 951 257 0782

I am a college graduate with an Associate in Hospitality Management degree. I have 3 years of experience and counting as a customer service representative. I worked with a Canadian retail store company and in a local department store as a sales clerk and customer service assistant.
I know how to handle every situation and don't take things personally. I learned to understand where the customer is coming from in every situational concern from time to time.
I love spending time with my family and furbabies. My pastime hobbies are cooking, taking adventures with my loved ones, joining long rides, and drowning myself close to nature.
Work Responsibilities:
- Answering phone calls
- Outbound
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Creating sample order invoice
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Communicate with the customer to provide the assistance they need either via phone calls, chat, or email.
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Do a follow-up on a customer's pending order.
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Update BOL records.
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Update all booked and in-transit orders.
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Update all customers who have booked and in-transit orders until the order has been delivered.
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Sending shipment update reports every day.
Nicki's Business Hours Are:
Monday - Friday 8:00 am to 5 pm

Customer Service Manager - Nicki Mary